The Moderating Effect of Service Quality on the Relationship between Income and Tax Compliance

This research aims to test 1) the effect of income on tax compliance, 2) the effect of service quality on tax compliance, 3) the effect of income on tax compliance with service quality as a moderating variable. The approach used in this research is quantitative. The sample in this study was 140 taxpayers who paid motor vehicle tax at the Situbondo Regency SAMSAT Office. The data collection technique uses a questionnaire with a Likert scale and data analysis uses multiple linear regression analysis using SPSS 25.0 for Windows. Research results: show that 1) Income has a significant effect on tax compliance, 2) Service quality has a significant effect on tax compliance, and 3) Service quality moderates the effect of income on tax compliance.

Authors

Publication Details

Journal
Technium Social Sciences Journal
Published
2024-09-08
DOI
https://doi.org/10.47577/tssj.v61i1.11643
Primary Topic
Taxation and Compliance Studies
Type
article
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article

The Moderating Effect of Service Quality on the Relationship between Income and Tax Compliance

Wiyarni Wiyarni, Bunyamin Bunyamin, Nur Muhammad Arifiyanto
Technium Social Sciences Journal
Taxation and Compliance Studies
article

The Moderating Effect of Service Quality on the Relationship between Income and Tax Compliance

Wiyarni Wiyarni, Bunyamin Bunyamin, Nur Muhammad Arifiyanto
article en

Abstract

This research aims to test 1) the effect of income on tax compliance, 2) the effect of service quality on tax compliance, 3) the effect of income on tax compliance with service quality as a moderating variable. The approach used in this research is quantitative. The sample in this study was 140 taxpayers who paid motor vehicle tax at the Situbondo Regency SAMSAT Office. The data collection technique uses a questionnaire with a Likert scale and data analysis uses multiple linear regression analysis using SPSS 25.0 for Windows. Research results: show that 1) Income has a significant effect on tax compliance, 2) Service quality has a significant effect on tax compliance, and 3) Service quality moderates the effect of income on tax compliance.

Technium Social Sciences JournalVol. 61
Openalex Percentile: Top 81%
Taxation and Compliance Studies
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The Moderating Effect of Service Quality on the Relationship between Income and Tax Compliance — Wiyarni Wiyarni, Bunyamin Bunyamin, et al. · Technium Social Sciences Journal (2024) | TGRS Research Map | TGRS