Factors Affecting Quality of Health Service in Government Hospital in Jordan, The Mediating Role of Digital Transformation and the Moderating Role of Government Support: A Concept Paper

Providing high-quality and accessible healthcare services is a major challenge for public hospitals globally, including in Jordan. This paper investigates the key factors influencing healthcare service delivery in Jordanian public hospitals, examining the mediating role of digital transformation and. This study focusses in three factors named organizational commitment, organizational culture and physical resources. The study also highlights the importance of digital transformation and government support in healthcare, as it can optimize processes, improve efficiency, and enhance service quality. It informs policymakers and administrators in creating policies and allocating resources to support the adoption of digital technologies in government hospitals. This empirical study is quantitative in nature and involved hypotheses testing. The study adopted a quantitative research design. The results of the study showed that the three factors (organizational commitment, organizational culture and physical resources) have a positive effect on the role of achieving better quality of health services. This study will provide fruitful insight for government hospital in Jordan and valuable recommendations for future research.