Developing a Model for Increasing Human Resource Capacity in Multi- Businesses for the SME sector in Indonesia a Comprehensive Approach

This research aims to understand the important factors related to Human Resource Capacity in Multi-Business and how to improve it, then analyze and test 3 factors are government support, innovation culture, and access to finance impact HR capacity multi-business for SMEs. The research method employed was a mixed method, which entailed combining qualitative and quantitative methods. Data collection for the qualitative method was carried out using in-depth interviews with key figures in the field of multi-business SMEs in Indonesia, coupled with observation and documentation. Qualitative data analysis was carried out through the stages of data reduction, data display, and data verification. Data collection for the quantitative method was carried out using a survey questionnaire to 100 SMEs and analyzed using Partial Least Square (PLS). Government support, innovation culture, and access to finance were the factors to increase HR capacity multi-business for SMEs. Those factors have positive and significant effects on HR capacity multi-business for SMEs as the result of this study.