O impacto do controle social na gestão pública democrática

The aim of the article is to examine the role of social control in Public Management and its importance as a democratic instrument. In order to achieve so, a literature review exploring the mechanisms and practices that allow citizens to influence and monitor governmental actions will be adopted. Additionally, it will be necessary to analyze the main concepts related to social control, its importance in Public Management, and, most importantly, its effects on democratic governance. Although the results indicate that social control can have positive impacts on the quality of public services, the reduction of corruption, and the strengthening of the democratic legitimacy of state institutions, challenges and limitations for its implementation, including cultural issues and access to information, will also be addressed.