Analysis of the productivity of services in the mental health area of a high specialtyHospital in the State of Tabasco, for a proposal for improvement

This research aims to address the issue of productivity in the mental health service area of a health department in Tabasco, with a specific focus on evaluating the efficiency and effectiveness of the services. Through a rigorous analysis, it seeks to identify the factors that influence productivity. The instrument used, named by the acronym TIEP (Integral Productivity Measurement Technique), was specifically designed to study organizations with a systemic and integral approach, that is, the tangible and intangible elements that make up the organization. This instrument consists of 10 elements considered important for the evaluator to know the external and internal context that exists in the organization. The comprehensive improvement model proposed for the mental health area in the Health Department in Tabasco is based on a combination of continuous staff training, increased managerial participation, innovation in processes and technologies, and community communication and participation strategies.