Exploring the Ethical Implications of AI-Powered Personalization in Digital Marketing

Artificial intelligence (AI) and machine learning have revolutionized digital marketing by enabling highly personalized experiences for consumers. While AI-driven personalization presents opportunities to improve engagement and loyalty, its widespread use also gives rise to ethical challenges regarding privacy, bias, manip-ulation, and societal impacts. This study examines these ethical considerations through a comprehensive analysis of literature and case studies. An updated classification of key issues is proposed, including pri-vacy risks from vast data collection, algorithmic bias perpetuating discrimination, potential for consumer manipulation, economic disruption, and lack of transparency impeding accountability. Recommendations are suggested to help ensure AI-powered personalization respects human values, avoids unfair outcomes, and enhances well-being.

Publication Details

Journal
Data Intelligence
Published
2024-09-05
DOI
https://doi.org/10.3724/2096-7004.di.2024.0055
Citations
17
Primary Topic
Impact of AI and Big Data on Business and Society
Type
article
Field-Weighted Citation Impact
8.34
Controls
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article

Exploring the Ethical Implications of AI-Powered Personalization in Digital Marketing

17 citations
Data Intelligence
Impact of AI and Big Data on Business and Society
8.34
article

Exploring the Ethical Implications of AI-Powered Personalization in Digital Marketing

article en
17 citations

Abstract

Artificial intelligence (AI) and machine learning have revolutionized digital marketing by enabling highly personalized experiences for consumers. While AI-driven personalization presents opportunities to improve engagement and loyalty, its widespread use also gives rise to ethical challenges regarding privacy, bias, manip-ulation, and societal impacts. This study examines these ethical considerations through a comprehensive analysis of literature and case studies. An updated classification of key issues is proposed, including pri-vacy risks from vast data collection, algorithmic bias perpetuating discrimination, potential for consumer manipulation, economic disruption, and lack of transparency impeding accountability. Recommendations are suggested to help ensure AI-powered personalization respects human values, avoids unfair outcomes, and enhances well-being.

Data IntelligenceVol. 7(4)
Openalex Percentile: Top 2%
Impact of AI and Big Data on Business and Society
8.34
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Exploring the Ethical Implications of AI-Powered Personalization in Digital Marketing · Data Intelligence (2024) | TGRS Research Map | TGRS