Library Online Services, User Satisfaction and Online Learning of Preservice Teachers During the New Normal

When the information outbreak is enormous, the importance of libraries and the role of librarians in meeting the learning needs of the students are highly important. The libraries are also on the front lines to ensure that all students can access the resources and services of the library. This survey-correlational research aimed to determine the preservice teachers’ learning experiences, perception of quality, coping mechanisms, and learning satisfaction in online learning during the COVID-19 Pandemic. The participants were the two hundred thirty-three (233) preservice teachers. Data were collected using the standardized coping mechanism questionnaire adopted from Carver, et al. and researcher-made learning experiences questionnaire, perceived quality questionnaire, and learning satisfaction questionnaire. The findings showed that the learning experiences in online learning were good. The perceived quality of online learning was high. The coping mechanism in online learning was high. The learning satisfaction in online learning was high. There were significant differences in the online learning experiences based on the perceived quality, coping mechanism, and learning satisfaction. There were significant relationships among online learning experiences, perceived quality, coping mechanisms, and learning satisfaction in online learning.