Development and Analysis of a Web-Based Management Information System for Dental Practices to Improve Healthcare Services

Introduction: A website-based management information system is needed in dental practices as a public service center that is required to work quickly, precisely, and accurately. The performance of dental practices becomes more optimal with a computerized management information system. Objectives: This study aimed to develop and analyze a web-based management information system for dental practices to improve healthcare services in Indonesia. Methods: This is an action research design conducted at an independent dental practice in Kudus, Indonesia. The research utilized the waterfall method, which started with requirements analysis, design, implementation, testing, and deployment, as well as maintenance. The analysis was carried out using two methods: Black-Box Testing and User Acceptance Testing (UAT). The UAT percentage results were categorized into 5 sections: 0%-20% very unsatisfied, 21%-40% unsatisfied, 41%-60% neutral, 61%-80% satisfied, and 81%-100% very satisfied. Results: Testing used the Black-Box Testing method on 17 menus, with results meeting the expected specifications and no errors detected during the testing. The User Acceptance Testing (UAT) indicated a 96% approval rate, which signified an excellent rating in users' assessment of the developed system. Conclusions: Based on the results of the study, a web-based electronic dental practice management information system was proposed to meet the needs of dentists.