Influence of Digitalisation and Personality on Job Performance Among Healthcare Employees: A Case Study in Malaysia

This research attempted to examine the influence of digitalisation and well-being as aspects of personality traits on job performance among medical doctors in a government hospital in Malaysia. This study collected responses through quantitative close-ended questionnaires from 239 medical doctors, ranging from specialists, general medical doctors and housemen. The scope of healthcare digitalisation chosen for this research was the six applications of Information Systems and Health Information Systems, namely HRMIS (Human Resource Management Information System), SPP (Patient Management System/Sistem Pengurusan Pesakit), LIS (Laboratory Information System), RIS (Radiology Information System), OTMS (Operation Theatre Management System) and MyHix (Malaysia Health Information Exchange). The reference for personality traits was derived from the Big Five theory of extroversion and measured with the psychometric NEO Personality Inventory. Job performance was analysed employing the Eight Dimensions of Effective Phrases as it centred on respondents’ self-evaluations. The analysis validated that digital systems implementations within healthcare services significantly influenced job performance in aspects of relevancy, easing workload and increasing productivity. The extrovert personality traits confirmed the most important influence on job performance than the introvert. Digitalisation and personality traits contributed to and influenced job performance. With digitalisation, doctors with assertive extrovert personalities reportedly performed better.