Empathy Toward Artificial Intelligence Versus Human Experiences and the Role of Transparency in Mental Health and Social Support Chatbot Design: Comparative Study
Our work sheds light on how empathy toward AI or human narrators is tied to the way the text is presented, thus informing ethical considerations of empathetic artificial social support or mental health chatbots.
Authors
- Safinah Ali (ORCID: https://orcid.org/0000-0003-1543-6301)
- Maarten Sap (ORCID: https://orcid.org/0000-0002-0701-4654)
- Jocelyn Shen (ORCID: https://orcid.org/0000-0001-7809-5474)
- Daniella DiPaola (ORCID: https://orcid.org/0000-0003-4762-2838)
- Hae Won Park (ORCID: https://orcid.org/0000-0001-9638-1722)
- Cynthia Breazeal
Institutions
- Human Media (US)
- Carnegie Mellon University (US)
Publication Details
- Journal
- JMIR Mental Health
- Published
- 2024-08-20
- DOI
- https://doi.org/10.2196/62679
- Citations
- 40
- Primary Topic
- Digital Mental Health Interventions
- Type
- article
- Field-Weighted Citation Impact
- 16.40