Incident Management in the Digital Age: A Comparative Analysis of ServiceNow and BMC Helix Solutions
Abstract: This research paper presents a comprehensive comparison of the Incident Management applications offered by ServiceNow and BMC Helix. The study examines key features, automation capabilities, user interfaces, reporting tools, and integration options of both solutions. By evaluating their strengths and weaknesses in handling IT incidents, this paper aims to provide insights for organizations seeking to enhance their incident response processes.
Authors
- Sunil Kumar Yadav (ORCID: https://orcid.org/0009-0004-9896-5990)
Publication Details
- Journal
- International Journal for Research in Applied Science and Engineering Technology
- Published
- 2024-08-20
- DOI
- https://doi.org/10.22214/ijraset.2024.63986
- Primary Topic
- Big Data and Business Intelligence
- Type
- article
- Field-Weighted Citation Impact
- 0.00