Optimizing IT Asset Lifecycle: A Comparative Analysis of Hardware Asset Management in ServiceNow and BMC Helix

Abstract: This research paper presents a comprehensive comparison of the Hardware Asset Management applications offered by ServiceNow and BMC Helix. The study examines key features, asset discovery and tracking capabilities, lifecycle management, integration with other ITSM processes, and reporting tools of both solutions. By evaluating their strengths and weaknesses in managing hardware assets, this paper aims to provide insights for organizations seeking to optimize their IT asset management practices and improve overall operational efficiency.