Proactive IT Operations: A Comparative Analysis of Event Management in ServiceNow and BMC Helix
Abstract: This research paper presents a comprehensive comparison of the Event Management applications offered by ServiceNow and BMC Helix. The study examines key features, event detection and correlation capabilities, automation and orchestration, integration with other ITSM processes, and analytics tools of both solutions. By evaluating their strengths and weaknesses in managing IT events, this paper aims to provide insights for organizations seeking to enhance their proactive IT operations and service delivery.
Authors
- Sunil Kumar Yadav (ORCID: https://orcid.org/0000-0002-4533-0041)
Publication Details
- Journal
- International Journal for Research in Applied Science and Engineering Technology
- Published
- 2024-08-20
- DOI
- https://doi.org/10.22214/ijraset.2024.63994
- Primary Topic
- Big Data and Business Intelligence
- Type
- article
- Field-Weighted Citation Impact
- 0.00