Balancing Agility and Control: A Comparative Analysis of Change Management in ServiceNow and BMC Helix

Abstract: This research paper presents a comprehensive comparison of the Change Management applications offered by ServiceNow and BMC Helix. The study examines key features, risk assessment capabilities, approval workflows, integration with other ITSM processes, and reporting tools of both solutions. By evaluating their strengths and weaknesses in managing IT changes, this paper aims to provide insights for organizations seeking to optimize their change management processes in increasingly dynamic IT environments.