The effect of technology-based service characteristics on relationship quality in metaverse exercise services: a questionnaire survey of bicycle simulator users in Korea
This study provides metaverse exercise service providers with management strategies for attracting and retaining members. The results of this study could help develop effective TBSS and aid metaverse service companies facing a fiercely competitive environment.
Authors
- So‐Eun Lee (ORCID: https://orcid.org/0000-0002-8307-9214)
- Chulhwan Choi (ORCID: https://orcid.org/0000-0002-2074-8505)
- Sung‐Un Park (ORCID: https://orcid.org/0000-0002-8518-6048)
- Dong-Kyu Kim (ORCID: https://orcid.org/0000-0003-4746-0381)
Institutions
- Gachon University (KR)
- Soonchunhyang University (KR)
- Hyupsung University (KR)
- Suwon Science College (KR)
Publication Details
- Journal
- BMC Psychology
- Published
- 2024-09-02
- DOI
- https://doi.org/10.1186/s40359-024-01967-4
- Citations
- 5
- Primary Topic
- Customer Service Quality and Loyalty
- Type
- article
- Field-Weighted Citation Impact
- 3.37
Funders
- Soonchunhyang University