An integrated GRC approach to combating fraud in microloan services

This research aims to reduce fraud risks in Indonesian banks and non-bank financial institutions providing microloan services. The study employs data analytics and machine learning techniques using employee data from Bank X spanning 2017-2019 with samples of 28,004 workers (2017-2018) and 27,274 employees (2019). Confirmatory factor analysis and XGBoost predictive modelling are applied within the fraud triangle framework to identify critical fraud risk indicators related to employee pressure. An algorithmic approach categorizes personnel based on fraud risk ratings enabling the detection of potentially suspicious activities for proactive intervention. The analysis reveals that incorporating data analytics into governance, risk management and compliance (GRC) systems can accurately forecast fraud probability by focusing on factors associated with employee pressure and opportunities. This facilitates targeted fraud prevention solutions by integrating control mechanisms, risk processes and auditing standards. The predictive model provides valuable insights for policymakers to combat fraud by enhancing governance and risk management practices specific to microloans. This research concludes that the predictive model is a pragmatic decision-making tool for banks offering micro-loans. It mitigates dangers by detecting high-risk personnel and transactions. Integrating data analytics with robust GRC frameworks enables financial institutions to uphold integrity through proactive fraud monitoring and targeted preventive interventions tailored to identify risk profiles. The study offers an integrated technological organizational approach to protect microlending activities.