Parent's Experience of a New Approach to Family Safeguarding in Oxfordshire Children Social Care Services

ABSTRACT The Family Safeguarding Practice (FSP) framework represents a major shift in the approach to family safeguarding and services, with a much greater emphasis on empowering and supporting the family to be able to care for their child safely and independently. The aim of the study was to understand the impact of the new model to family's experience with children social services and what parts of the model were helpful or challenging. We recruited parents ( n = 20) whose children are subject to statutory plans in Oxfordshire County Children Social Services. We used semi‐structured interviews to understand their experiences and views of services following the introduction of the new model (which was implemented in 2021). The data were analysed using thematic analysis. Parents reported positive experiences with social services when communication was clear and concise, and they felt involved and listened to, which motivated them to make changes and address long‐standing difficulties. Parents were especially positive about the involvement of adult‐facing practitioners (AFPs), in many cases, describing them as life transforming. The findings highlight the importance of working with the whole family and not just the child. Parents appreciated the key elements of the FSP programme: continuity of care, AFPs, open communication and better coordination of services. Parents' experiences however were very variable and suggest that some elements of the FSP model such as motivational interviewing and having one social worker throughout were not consistently implemented.