SCOR model Application to identify improvement opportunities in the productionsystem of an SME clothing manufacturing. Case study

The SCOR model frames a set of processes through a common language. Companies or organizations use the SCOR model as a reference for the diagnosis of their production process. This article presents the SCOR model application to determine opportunity areas in the production system of a blouse manufacturing SME. To carry out this study, information was collected on the production process and the operations were documented under the provisions of the SCOR model. It was identified that the process called "manufacture to order" is the process in which there are opportunities for improvement due to late deliveries in orders and high production costs, with critical processes in scheduling production activities, product manufacturing, and product inspection and testing.