A Qualitative Study on Service Provision Experience of Activity Support Workers - Grounded Theory Method

In this paper, the service provision experience of disabled activity support workers was analyzed using grounded theory methods.As a result, the phenomenon that is the center of service provision experience was derived as 'patience in providing user-oriented services.'The causal conditions are 'income activities similar to paid volunteer activities' and 'user-centeredness,' the contextual conditions are 'part-time jobs,' 'government treatment improvement and the gap between the sites,' 'difficulty in operating the institution,' and the interventional conditions are 'user education and awareness improvement,' 'reinforcement of worker nature,' 'participation in the activity support network'.The action/interaction strategies are 'human exchange with persons with disabilities and their families,' 'informal coordination,' and 'institutional mediation'.The results are 'pride that they are doing what is difficult but essential to society,' and 'expect to work until the right age'.In elective coding, the central category was 'finding workers on a tilted playground'.A series of processes affecting the central category were structured into the first stage, "income activities are required," the second stage, "accepting usercentered part-time jobs," the third stage, "the government's efforts to improve treatment and the mismatch of the field," the fourth stage, "working on its own to solve problems in the field," and the fifth stage, "strengthening awareness as a caring worker."In conclusion, it was proposed that the working environment be improved through public awareness, education of users and their families, expansion of awareness-raising projects, support exchanges for activity support workers, and support service organizations.