A Study on the Effect of Emotional Intelligence of Beauty Industry Professional on Emotional Dissonance and Job Satisfaction

This study examines whether emotional intelligence varies depending on the general characteristics of beauty workers and analyzes the impact of such emotional intelligence on emotional discord and job satisfaction. In the beauty service industry, where emotional labor is inevitable, we expect positive effects on job satisfaction by emphasizing the importance of emotional intelligence and presenting education to enhance emotional intelligence. Through this, we expect to attract and train talented people in the beauty industry by responding psychologically flexibly to emotional discord. The data collected in this study were analyzed using the Statistical Package for the Social Sciences (SPSS) v.29.0 statistical package program. First of all, the difference in emotional intelligence depending on the general characteristics of beauty workers was different in understanding and recognizing emotions depending on monthly income and final academic background, and in ability to adjust and utilize emotions according to the situation. Second, emotional intelligence’s emotional understanding had a significant effect on emotional discord. Third, emotional intelligence’s emotional understanding and emotional regulation had a significant impact on job satisfaction. Based on the results of this study, emotional intelligence can be improved through education and learning, and high emotional intelligence can respond better to emotional discord and maintain high job satisfaction. As a result, we expect beauty workers to develop positively with attachment and pride to the beauty industry, and furthermore, it is considered an important factor for satisfaction and happiness in life.