Challenges of Using a Geographic Information System (GIS) in Managing Flash Floods in Shah Alam, Malaysia

A geographic information system (GIS) is a tool and technology capable of addressing the effects and challenges of natural disasters, particularly flash floods. GIS applications are used to generate flood risk maps to tackle flood issues. However, various challenges and problems arise when employing GIS to manage flash flood disasters in Shah Alam, Malaysia. Hence, this study aims to identify these challenges and gaps in GIS utilisation by Malaysian agencies for flash flood management in Shah Alam. Using the quadruple helix model technique, informal interviews were conducted as part of the study’s qualitative methodology. Five respondents were chosen from each of the four main sectors for primary data collection: government, academia, business, and community/NGO. The data were analysed using Taguette qualitative theme analysis. The findings reveal that the primary challenges lie in government management, particularly in providing equipment and access to GIS for all stakeholders, including the public. This challenge is attributed to the high costs and complexity associated with GIS data usage, limiting accessibility. Furthermore, there is a lack of expertise and research on GIS in Malaysian universities concerning flash flood management. The government should take proactive steps to improve flash flood management in Shah Alam, Malaysia, in order to solve these issues. Specifically, GIS training should be given to stakeholders, particularly those in the government and academic sectors, in order to develop GIS specialists who will be necessary for efficient flood management in Malaysia.