Certifying Generative AI: Retrieval-Augmented Generation Chatbots in High-Stakes Environments
This article emphasizes the urgent need for certifying RAG GenAI chatbots in mission-critical systems, focused on data integrity and model reliability, with a comprehensive framework of technical, ethical, and operational assessments, which demonstrate its necessity through real-world implementations, advocating for continuous innovation and adaptable regulations.
Authors
- Richard Shan (ORCID: https://orcid.org/0009-0000-7864-9270)
Institutions
- University of North Carolina at Charlotte (US)
Publication Details
- Journal
- Computer
- Published
- 2024-08-30
- DOI
- https://doi.org/10.1109/mc.2024.3401085
- Citations
- 3
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 1.04