COVID-19 PANDEMIC: IMPACT OF SOP CONFUSION ON PUBLIC UNDERSTANDING AND COMPLIANCE

This article examines the impact of confusion arising from the implementation of Standard Operating Procedures (SOPs) during the COVID-19 Movement Control Order (MCO) in the Semenyih district. The pandemic has transformed global lifestyles, with the MCO aiming to curb transmission. The study investigates how SOP-related confusion affects the community due to inconsistencies and laxity. Utilizing a random sample of 100 Semenyih residents, a questionnaire was employed, and data were analyzed using SPSS version 27. While respondents display high SOP comprehension and adherence, moderate confusion indicates perception variations leading to community uncertainty. Recommendations highlight the necessity for uniform, explicit, and accurate SOPs during the MCO to prevent confusion among the community and authorities. Findings can guide the government in effectively disseminating SOP-related information via media to manage the pandemic's spread, fostering targeted measures for awareness and compliance. The study underscores transparent and consistent SOP execution and government initiatives to provide clear information for mitigating community confusion during pandemics.