The Challenge of Evaluating the Impact of NGOs on the Human Capital and Life Satisfaction of Syrian Refugees in Turkey

Abstract The number of projects designed by non-governmental organisations (NGOs) to meet refugees’ needs in Turkey has steadily increased since the arrival of Syrian refugees. In existing studies, the projects of NGOs working with Syrian refugees have not been evaluated from a lens of human capital and life satisfaction. Given the crucial role of NGOs in implementing social policies within host countries, it becomes imperative to conduct thorough analyses of the effects of their projects on the target groups. The objective of this study is to evaluate the significance of human capital and life satisfaction within NGO projects, as perceived by NGO employees. Semi-structured interviews were conducted with national and international NGO representatives in Istanbul to probe the impact of the projects on Syrian refugees. Based on the findings, despite the considerable number of projects carried out with Syrian refugees, the absence of a dedicated methodology to measure changes in participants’ human capital and life satisfaction poses significant challenges in evaluating project outcomes. In this research, I propose a five-step method for assessing the impacts of NGO-applied projects. This method acknowledges existing limitations and promotes the improvement of the evaluation process.