Examining stated improvement research methods

This article puts forth stated improvement scales, improvement rankings, maximum difference scaling, and Q-sort as stated improvement research methods identified in the literature. For each method, an overview is provided along with their advantages and disadvantages. Future research needs to examine stated improvement research methods in more detail, to identify best practices for each approach, and to determine which method is the most valid and accurate. Stated improvement methods are proposed as a complimentary analysis to more traditional inferred improvement methods.

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Institutions

Publication Details

Journal
International Journal of Market Research
Published
2024-08-29
DOI
https://doi.org/10.1177/14707853241280443
Citations
2
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
1.35
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article

Examining stated improvement research methods

Michael Scott Garver
2 citations
International Journal of Market Research
Customer Service Quality and Loyalty
1.35
article

Examining stated improvement research methods

Michael Scott Garver
article en
2 citations

Abstract

This article puts forth stated improvement scales, improvement rankings, maximum difference scaling, and Q-sort as stated improvement research methods identified in the literature. For each method, an overview is provided along with their advantages and disadvantages. Future research needs to examine stated improvement research methods in more detail, to identify best practices for each approach, and to determine which method is the most valid and accurate. Stated improvement methods are proposed as a complimentary analysis to more traditional inferred improvement methods.

International Journal of Market Research
Central Michigan University (US)
Openalex Percentile: Top 16%
Customer Service Quality and Loyalty
1.35
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