Usability Sentiment Analysis Menggunakan Metode SUMI, NLP Scikit-Learn pada Aplikasi New Sakpole

This research will discuss issues related to how to evaluate the usability and Sentiment Analysis aspects of the New Sakpole application system, how to determine the level of user satisfaction in using the New Sakpole mobile application and to determine sentiment analysis based on the results of analysis using the SUMI and NLP tools. The research objective is based on the formulation of existing problems to provide usability aspect values for the development of the New Sakpole mobile application and generate recommendations for improvement and determine the level of positive and negative sentiment analysis by using the New Sakpole Application as a medium for paying Motor Vehicle Tax. The test uses the Software Usability Measurement Inventory (SUMI) tool, the New Sakpole mobile application system, which is very helpful and can provide value to the community in the online vehicle tax payment process. This can be seen and obtained from a scale of helpfulness and efficiency resulting from a maximum score of 100 with an average score of 101 and 86.2. The results of the test using the SUMI tool, all average aspects get above average results, so the level of usability that occurs is that the use of New Sakpole has worked and is running well. The test uses Scikit-Learn Natural Language Processing (NLP) that the results of processing the review dataset on the New Sakpole Application from the Google Play Store with a total of 4704 reviews and a sampling of 500 reviews, that the response or reviews of the community using the New Sakpole application are negative even though for Acuracy word (words) that conveyed a review of 80.90%. From the results of the sample data test that index 0 is negative so that the words "good, very enlightening" can be concluded with Sentiment is 1 (POSITIVE)".