Differences in Stakeholder Behavioral Intentions Arising from Introduction of Smart Seoul Communal District Disaster-Management Information System

This study aims to measure, analyze, and identify the factors that affect the introduction of the Smart Disaster-Management Information System in Seoul district in terms of system quality, satisfaction, and behavioral intentions, as well as to derive effective implementation directions for expanding similar systems in the future. The subjects of the study are stakeholders of the Smart Seoul Communal District Disaster-Management Information System, in addition to 400 people selected via random sampling from October 23 to November 11, 2023. A mean difference test (t-test) and the one-way analysis of variance are conducted to determine whether the behavioral intentions of the system stakeholders are affected by the introduction of the smart disaster-management information system. The result shows that when introducing a smart disaster-management information system to a utility, one must consider not only the quality of the system but also the external environment of the utility-management agency’s system, the development of related resources, the service quality of the software used, and the behavioral intentions to maintain the service quality. In this study, the representativeness of the sample is not secured because of restricted access to facilities arising from the associated security management. However, the quality of the disaster-management information system differs depending on the characteristics of the stakeholders. This study is meaningful as it presents a model that can measure and analyze the relationship between customer satisfaction and behavioral intention based on the external environment of the system and service quality.