The Significance of Service Etiquette Training on the Career Development of Contemporary Chinese Civil Aviation Students

This paper firstly investigates the core content of service etiquette training for civil aviation majors, and discusses the design of service etiquette training courses and teaching methods for civil aviation majors. Then the model parameters were estimated using least squares estimation, the significance of the multiple linear regression model was tested by F-test and t-test, and the impact of service etiquette training on the career development of Chinese civil aviation students was predicted based on the variance of the regression equation. Finally, students’ knowledge acquisition was analyzed, and the marginal effects between service etiquette training and students’ employment level and salary level were also dissected by panel data. The results show that the coefficients of the training objectives on the effects of general and specialized training are 0.1469 and 0.2778 respectively, and the coefficients of the effects of general and specialized training on the students’ employment are 0.1635 and 0.8845 respectively, which are all significantly positive, indicating that the service etiquette training can promote the career development of civil aviation professional students. This study provides an important reference value for the research of aircrew professional talent training, aircrew professional employment and aircrew career development.