Improving the Functional Reliability of an Urban Public Transport Line

In this study we consider correlated and simultaneous interventions regarding: i—the physical infrastructure (by crossover lines between the two tracks of a tram line), ii—the characteristics of the trams (by bi-directional trams), as well as iii—tactical and operative decisions of the line manager. How these interventions are reflected in the functional reliability of the tram line service is demonstrated for both cases of the current operation and for the case of overloads, respectively, for the case of the temporary degradation of circulation caused by random disruptive events. The theoretical analysis, generalizing findings regarding the effectiveness of solutions to improve functional reliability, is supplemented with quantitative evaluations related to certain situations of disruptions. The proposed solutions aim to increase the attractiveness of urban public transport. Even if the evaluations are focused mainly on the interests of the service quality perceived by the user, the beneficial consequences for the line manager (in terms of technical and commercial efficiency) are also addressed.