Users’ Perceived Service Quality of National Telemedicine Services During the COVID-19 Pandemic in Bangladesh: Cross-Sectional Study
The increase in the use of teleconsultation during the pandemic indicated that such services were potentially used for emergencies. However, the future use of teleconsultation will be dependent on the quality of service and user satisfaction. Our findings are relevant for low-income contexts where teleconsultation services are used to address gaps in service delivery.
Authors
- Monjur Rahman (ORCID: https://orcid.org/0000-0002-7877-858X)
- Kazi Nazmus Saqeeb (ORCID: https://orcid.org/0000-0003-3675-8684)
- Sabrina Rasheed (ORCID: https://orcid.org/0000-0002-7444-200X)
- Md. Rakibul Hoque (ORCID: https://orcid.org/0000-0002-4516-1081)
- Daniel D. Reidpath (ORCID: https://orcid.org/0000-0002-8796-0420)
- Kyung Ryul Park (ORCID: https://orcid.org/0000-0002-6400-4727)
- Fatema Khatun (ORCID: https://orcid.org/0000-0001-5464-8687)
- Novel Chandra Das (ORCID: https://orcid.org/0000-0002-6038-2130)
Institutions
- Korea Advanced Institute of Science and Technology (KR)
- Queen Margaret University (GB)
- University of Dhaka (BD)
- International Centre for Diarrhoeal Disease Research (BD)
Publication Details
- Journal
- JMIR Human Factors
- Published
- 2024-08-26
- DOI
- https://doi.org/10.2196/46566
- Citations
- 1
- Primary Topic
- Customer churn and segmentation
- Type
- article
- Field-Weighted Citation Impact
- 0.44
Funders
- Global Affairs Canada