Museum-audience interaction within permanent exhibitions of natural history museums: a systematic literature review

This article reviews the ways in which research into natural history museums has focused on interactions of visitors with permanent exhibitions. The review covers research articles published in peer-reviewed journals from 1990 to 2022. It analyses six aspects of museum-visitor interactions: (1) the conceptualisation, by exhibition curators, of interaction with visitors; (2) the mediation, by museum educators, between museum and audience, through supervised teaching and learning; (3) the interpretation, by visitors in their meaning-making process, of permanent exhibitions; (4) the influence exerted by exhibition qualities on museum-audience interactions; (5) the presentation of subject-specific content; and (6) the institutional mission and social impact of natural history museums, as reflected in their permanent exhibitions. This systematic literature review seeks to help researchers and natural-history museum professionals in their conceptualisation and development efforts, as they work to develop influential permanent exhibitions.