E-governance compliance and Service Delivery in Ebonyi State Civil Service: A Study of Selected Ministries

In many developing countries worldwide, the civil service has significantly improved service delivery by adopting e-governance. However, in Ebonyi state, the status of e-governance remains uncertain. This study investigates the impact of e-governance compliance on service delivery within the Ebonyi state civil service, focusing on selected ministries. The study draws on cybernetic theory of communication, initially proposed by American scholar Schein Edgar (1985) and later developed by Hatch Mather and Cunliffe Ann (2006). Using a descriptive survey design, the study involves a population of 1,797. The sample size of 327 was determined using Taro Yameni’s formula. Data were collected through questionnaires, and analysis involved percentage distribution tables. The findings reveal that e-governance significantly improves timeliness in policy advisory roles and enhances policy implementation efficiency in Ebonyi state. Despite these improvements, certain areas still lack full operational e-governance. As a recommendation, the Ebonyi state government should ensure that civil servants across ministries, departments, and agencies receive proper training on utilizing digital e-governance facilitie