The Impact of Employee Turnover on Organizational Performance in the Service Sector of Tanzania: A Case Study of Tanzania Ports Authority

The study aimed at assessing the impact of employee turnover at Tanzania Ports Authority. Case study design was adopted. The study employed both qualitative and quantitative techniques. Simple randomly sampling and purposive techniques were used to select a sample of 82 employees. Data were collected by using structured questionnaire, interview, and documentary review. The descriptive analysis of collected data was done through Statistical Package for Social Science (SPSS).Findings of the study revealed that the impact of employee turnover on organization performance were recruitment and training cost; loss of skilled human resource, increased work stress to present workers and decline in service provision. The management should involve employees in any issue that was affected them in the organization and this will be performed by ensuring that employees Open Performance Appraisal Systems are conducted as per annual strategic plan. Employee involvement may be through meeting with their representatives and top management should also reduce work boredom to employees by revisiting employee’s job description in order to add some challenge job tasks on the employee’s job description.