Co-Designing a Smoking Cessation Chatbot: Focus Group Study of End Users and Smoking Cessation Professionals
Feedback from end users and SCPs highlighted the importance of chatbot functionality, as this underpinned Quin's conversation design and relationality. The ready accessibility of accurate cessation information and impartial support that Quin provided was recognized as a key benefit for end users, the latter of which contributed to a feeling of accountability to the chatbot. Findings will inform the ongoing development of a mature prototype for clinical testing.
Authors
- David Ireland (ORCID: https://orcid.org/0000-0003-2189-4624)
- Henry Marshall (ORCID: https://orcid.org/0000-0002-9626-8014)
- CORAL E. GARTNER (ORCID: https://orcid.org/0000-0002-6651-8035)
- Hollie Bendotti (ORCID: https://orcid.org/0000-0001-5078-4809)
- Sheleigh Lawler (ORCID: https://orcid.org/0000-0002-5771-0551)
Institutions
- Commonwealth Scientific and Industrial Research Organisation (AU)
- The University of Queensland (AU)
- Prince Charles Hospital (AU)
- Australian e-Health Research Centre (AU)
- National Health and Medical Research Council (AU)
Publication Details
- Journal
- JMIR Human Factors
- Published
- 2024-08-19
- DOI
- https://doi.org/10.2196/56505
- Citations
- 3
- Primary Topic
- Mobile Health and mHealth Applications
- Type
- article
- Field-Weighted Citation Impact
- 2.55