Service demand analysis and optimization strategy construction of emergency observation patients based on the Kano model
The Kano model is a valuable tool for identifying the characteristics of patients' service demands, and the element screening method can be employed to establish the hierarchy of these demands. These results offer crucial direction for creating forthcoming nursing management initiatives in emergency observation unit.
Authors
- Y. Rachel Zhang
- H. Yao (ORCID: https://orcid.org/0000-0001-7463-7002)
- Du Wei (ORCID: https://orcid.org/0000-0001-9482-9714)
- Tao Li (ORCID: https://orcid.org/0000-0002-5559-3443)
- Peipei Guo
- Gui Xiao
Institutions
- Central South University (CN)
- Guizhou Provincial People's Hospital (CN)
Publication Details
- Journal
- Heliyon
- Published
- 2024-08-01
- DOI
- https://doi.org/10.1016/j.heliyon.2024.e36323
- Citations
- 6
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 5.10
Funders
- China Scholarship Council
- Science and Technology Program of Guizhou Province