Operational Audit in Defining Credit Operation Rates

Objective: The objective of the study is to verify how the application of operational auditing in the rates of credit operations of a financial institution can instrumentalize management in the decision-making process. Theoretical Framework: In order to build the theoretical basis to interpret the empirical data, the authors reviewed the scientific literature that deals with operational auditing, internal controls, standards, regulations and legislation applied to auditing. Method: The methodology adopted comprises descriptive research, with a qualitative approach and a case study in a large financial institution, containing characteristics and mechanisms specific to the organization in question. Data collection through semi-structured interviews with the institution's managers, directly linked to credit operations, in addition to documentary survey and observation. Results and Discussion: The results of the research showed fluctuations between the positions of the audited financial institution, regarding the items highlighted in each criterion when defining the credit rate. It is also possible to identify high levels of irregularities in some criteria for defining the rates adopted. Implications of the Research: The research contributes to the literature through its practical propositions regarding the performance of operational audits, in which it was found that internal controls must be improved with the aim of reducing notes and irregularities found in the definition of rates for credit operations of the financial institution. Originality/Value: The research highlights the relevance of auditing in the qualification of internal controls and efficient management to combat errors or fraud, a topic that is still little explored in scientific literature.