The Big Five and dark triad personality traits as predictors of emotional labour
As a result of examining the Big Five and dark triad traits in predicting emotional labour styles, the fact that agreeableness predicted deep acting and naturally felt emotions suggests that agreeableness should be given closer attention in recruitment and promotion decisions, especially in the service sector.
Authors
- Mark Damian Griffiths (ORCID: https://orcid.org/0000-0001-8880-6524)
- Emrah Özsoy (ORCID: https://orcid.org/0000-0003-2886-8824)
- Zeynep Ak Şahinoğlu (ORCID: https://orcid.org/0000-0002-4296-4604)
Institutions
- Sakarya University (TR)
- Nottingham Trent University (GB)
Publication Details
- Journal
- Australian Journal of Psychology
- Published
- 2024-08-12
- DOI
- https://doi.org/10.1080/00049530.2024.2389842
- Citations
- 2
- Primary Topic
- Emotional Labor in Professions
- Type
- article
- Field-Weighted Citation Impact
- 2.26