The Most Effective Interventions for Classification Model Development to Predict Chat Outcomes Based on the Conversation Content in Online Suicide Prevention Chats: Machine Learning Approach
This study reveals insights for improving helpline chats, emphasizing the value of an evocative style with questions, positive affirmations, and practical advice. It also underscores the potential of machine learning in helpline chat analysis.
Authors
- Sandjai Bhulai (ORCID: https://orcid.org/0000-0003-1124-8821)
- Salim Salmi (ORCID: https://orcid.org/0000-0002-8342-4815)
- Renske Gilissen (ORCID: https://orcid.org/0000-0002-8009-6326)
- Rob van der Mei (ORCID: https://orcid.org/0000-0002-5685-5310)
- Saskia Mérelle (ORCID: https://orcid.org/0000-0002-0868-1790)
Institutions
- Centrum Wiskunde & Informatica (NL)
- GGD Amsterdam (NL)
- Vrije Universiteit Amsterdam (NL)
Publication Details
- Journal
- JMIR Mental Health
- Published
- 2024-08-11
- DOI
- https://doi.org/10.2196/57362
- Citations
- 4
- Primary Topic
- Mental Health via Writing
- Type
- article
- Field-Weighted Citation Impact
- 2.57