The harmonized information-technology and organizational performance model (HI-TOP)

Purpose This study introduces the Harmonized Information-Technology and Organizational Performance Model (HI-TOP), which addresses the need for a holistic framework that integrates technology and human dynamics within organizational settings. This approach aims to enhance organizational productivity and employee well-being by aligning technological advancements with human factors in the context of digital transformation. Design/methodology/approach Employing a two-phased methodology, the HI-TOP model is developed through a literature review and text mining of industry reports. This approach identifies and integrates critical themes related to ICT integration challenges and opportunities within organizations. Findings This research indicates that successful ICT integration requires balancing technological advancements with human-centric considerations, including addressing technostress and promoting skills development. The HI-TOP model’s four components – Workforce Empowerment and Resource Strategy (WERS), Technology-Enhanced Information Architecture (TEIA), Organizational Information Processing Strategy (OIPS) and Knowledge Sharing Platform (KSP) – demonstrate operational and strategic synergy required to achieve enhanced organizational performance and adaptability. Originality/value The HI-TOP model contributes to the body of knowledge by providing a structured framework for understanding the interplay between technology and organizational dynamics, with an emphasis on employee well-being and overall organizational performance. Its originality lies in the integrative approach to model development, combining theory with empirical insights from industry data, thus offering actionable guidance for organizations navigating the complexities of digital transformation.