Mixed Mode Substantially Increases Hospital Consumer Assessment of Healthcare Providers and Systems Response Rates Relative to Single-Mode Protocols
MM increased representation of hard-to-reach (especially young adult) patients and hospital RRs in all mode experiment hospitals, especially in hospitals with low mail-only RRs.
Authors
- William G. Lehrman
- Julie Brown (ORCID: https://orcid.org/0000-0001-8155-677X)
- Marc N. Elliott (ORCID: https://orcid.org/0000-0002-7147-5535)
- Elizabeth Goldstein
- Katrin Hambarsoomian
- Laura A. Giordano
- Megan K. Beckett
Institutions
- Arizona Department of Health Services (US)
- RAND Corporation (US)
- Centers for Medicare and Medicaid Services (US)
Publication Details
- Journal
- Medical Care
- Published
- 2024-08-09
- DOI
- https://doi.org/10.1097/mlr.0000000000002041
- Citations
- 3
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 2.55