Unveiling knowledge ecosystem dimensions for MSMEs’ digital transformation, toward a location-based brokerage

This study explores how knowledge ecosystems (KEs) led by a knowledge broker (KB) can support the digital transformation of Micro-, Small and Medium-sized Enterprises (MSMEs). By employing an exploratory research design and action research methodology, the paper proposes and applies an analytical framework to investigate the characteristics of KEs and the knowledge managed by the KB as the innovation intermediary acting as leader of the KE The case study selected uncovers the dimensions of a regional KE guided by a digital innovation hub (DIH) supporting MSMEs towards the adoption of the “Digital Artisan platform” deriving from an Industry 4.0 project. The findings highlight the importance of trust, strategic alignment, and dynamic capabilities of KBs in enhancing MSMEs' digital journey and emphasize the location dimension of the regional KE as a means for providing tailored support. This research contributes to the theoretical and practical understanding of regional KEs enabling the digital transformation through KBs who are the innovation intermediaries covering the role of leaders of the ecosystem.