Peer Support for Second Victims in the Healthcare Setting

Adverse and traumatic events happen regularly in healthcare settings, and often they create a clinician “second victim” who struggles with feelings of guilt, isolation, doubt, and incompetence. Research has shown that clinicians desire support in the wake of such adverse events, but that factors such as stigma, culture of perfection, and lack of an available structured peer program limit the support that might be offered. Healthcare institutions contract with EAP (employee assistance program) agencies to provide counseling for employees, but it is more likely that a second victim will seek out or welcome help first from a peer who shares their discipline, expertise and environment. This article explores the second victim phenomenon in healthcare, the desire and need for peer support programs for clinicians, and best practices and ideas for piloting such a program.