The influence of hospital services on patient satisfaction in OPDs: evidence from the transition to a digital system in South Punjab, Pakistan
Furthermore, the insufficient emphasis on registration services necessitates immediate action to improve the entire patient experience and satisfaction. Identifying these shortcomings has the potential to result in a healthcare system that is more efficient and focused on the needs of the patients.
Authors
- Naila Erum (ORCID: https://orcid.org/0000-0003-0806-2882)
- Abid Hussain (ORCID: https://orcid.org/0000-0001-5592-1446)
- Shahida Kanwel (ORCID: https://orcid.org/0000-0002-9472-8005)
- Mingxing Li (ORCID: https://orcid.org/0009-0004-7417-5265)
- Saif Ahmad
- Z. Ma (ORCID: https://orcid.org/0009-0007-2543-0735)
Institutions
- Jiangsu University (CN)
- Islamia University of Bahawalpur (PK)
- Universiti Teknologi MARA (MY)
Publication Details
- Journal
- Health Research Policy and Systems
- Published
- 2024-08-05
- DOI
- https://doi.org/10.1186/s12961-024-01178-8
- Citations
- 14
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 11.89
Funders
- National Natural Science Foundation of China
- Government of Jiangsu Province