Video relay service

This chapter addresses the sociolinguistic aspects of video relay service (VRS) calls. VRS is a service that enables a sign language user to connect, via video link, to an interpreter often based at a call centre. The interpreter places the call, on behalf of one of the users. During the call, the interpreter translates between the two primary participants – the signing user on a videophone, and the speaking person on a telephone. VRS is thus a bimodal and intercultural practice. The technical devices (videophone and telephone) shape the interaction. In this kind of interaction, the interpreter plays a unique role, with a specific position, within the call. The practice of VRS around the world is in continuous development, and national VRS regulations tend to differ. Each country’s regulations can impact, for example, the services’ billable time and the organisation of emergency calls. This chapter will provide an overview of the service, its regulatory provisions, and discuss the main implications related to VRS usage.